Legal
Privacy Policy
Satori Events respects your privacy and is committed to protecting your personal
information.
- Last updated: 21 August 2026
This Privacy Policy explains how we collect, use, store and protect personal
information when you visit our website, contact us, book or attend one of our events,
workshops, seminars, retreats or online events, or otherwise interact with Satori
Events.
Privacy Policy
Your privacy matters to us. Satori Events is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy tells you what data we collect, why, and what your rights are.
01
Who we are
For the purposes of UK data protection law, the data controller is:
Contact Details
Name: Satori Events
Address: Fragbarrow House, Fragbarrow Lane, Ditchling, BN6 8TP, UK
Email: info@satorievents.eu
In this policy, “Satori Events”, “we”, “us” and “our” refer to the above organisation.
02
Information we may collect
Depending on how you interact with us, we may collect:
Your name
Your email address
Your telephone number
Postal or billing address
Details of events, retreats or services you have booked
Payment and transaction information
Correspondence between you and Satori Events
Feedback, reviews and testimonials
Marketing preferences;
Information about how you use our website
IP address, browser type, device information and cookie information
Photographs, audio or video taken at an event where appropriate; and
Any other information you choose to provide to us.
Health, dietary and accessibility information
For some events and retreats, we may ask you to tell us about:
Allergies
Dietary requirements
Medical conditions relevant to your participation
Disabilities or accessibility requirements
Emergency contact details; or
Other information necessary to help us provide the event safely and
appropriately.
Some of this information may constitute special category personal data under UK data protection law.
We will only request information that we reasonably need and, where required, will ask for your explicit consent to process sensitive information.
In an emergency, information may also be used where necessary to protect your vital interests or those of another person.
03
How we collect your information
We may collect information:
Directly from you when you complete a booking or enquiry form
When you buy a ticket or reserve a retreat
When you contact us by email, telephone, messaging service or social media
When you subscribe to our mailing list
When you attend an event
Through cookies and website technology
From payment, ticketing or booking providers acting on our behalf; or
Occasionally from another person making a booking on your behalf.
If someone books an event on behalf of another person, they should ensure that they have permission to provide that person’s details to us.
04
How we use your information
We may use personal information to:
Respond to enquiries
Process bookings and payments
Administer events and retreats
Provide information about an event you have booked
Communicate changes to dates, venues, schedules or arrangements
Provide accommodation, catering and other retreat arrangements
Deal with dietary, accessibility or other reasonable requirements
Maintain appropriate health and safety arrangements
Provide online events and digital content
Manage cancellations, transfers and refunds
Maintain financial and accounting records
Improve our events and services
Deal with complaints or disputes
Prevent fraud and protect our business
Comply with legal and regulatory obligations; and
Send marketing communications where permitted.
05
Our lawful bases for using your information
Under UK data protection law, we must have a lawful reason for using personal
information.
Depending on the circumstances, we may rely on:
Contract — Where we need to use your information to provide a service, product, booking or event that you have requested or purchased.
Legitimate interests — Where processing is reasonably necessary for the operation and development of Satori Events, provided that your interests and fundamental rights do not override those interests.
This may include
- Responding to enquiries
- Improving our services
- Maintaining security
- Preventing fraud
- Administering our business
- Managing customer relationships; and
- Limited promotional activity where permitted by law.
Legal obligation — Where we are required to retain or use information to comply with tax, accounting, regulatory or other legal requirements.
Consent — Where you have specifically agreed to a particular use of your information, including
certain marketing activities, non-essential website cookies and, where appropriate, sensitive personal information.
You may withdraw consent at any time. Withdrawal does not affect processing that
was lawful before consent was withdrawn.
06
Photographs and filming at events
Some Satori Events events may be photographed, filmed or recorded.
Where an event is being recorded, we will take reasonable steps to make attendees aware of this.
General photographs or footage showing the atmosphere of an event may, where appropriate, be used for legitimate promotional purposes.
Where we wish to use an identifiable individual prominently, for example in a
testimonial, interview or promotional feature, we will normally obtain their permission.
If you have concerns about appearing in photographs or video, please contact us or
speak to a member of the Satori Events team at the event.
07
Marketing
If you have asked to hear from us, we may send you information about:
Upcoming events
Retreats
Workshops
Seminars
Online programmes
Talks; and
Related Satori Events services.
Where permitted by law, we may also contact existing customers about similar Satori
Events products or services.
You can unsubscribe from marketing at any time by:
Using the unsubscribe option in a marketing email; or
Contacting us directly.
Unsubscribing from marketing will not prevent us from sending you essential communications relating to an event or service you have booked.
We may retain minimal information on a suppression list to ensure that we respect your request not to receive further marketing.
08
Sharing your information
We do not sell your personal information.
We may share information where reasonably necessary with organisations that help us provide our services, including:
Website and IT providers
Ticketing and booking systems
Payment processors
Email and marketing platforms
Event venues
Accommodation providers
Caterers where dietary information needs to be communicated;Regulators, public authorities or law enforcement bodies where required by law
Online meeting or webinar platforms
Accountants and professional advisers
Insurers
Contractors working on our behalf; and
Legal or regulatory authorities where required by law.
We only provide third parties with information reasonably necessary for the relevant purpose.
Where service providers process personal information on our behalf, we expect them to protect it appropriately and to use it only in accordance with our instructions and applicable law. We only provide third parties with information reasonably necessary for the relevant purpose.
09
International transfers
Some technology providers we use may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that an adequate level of protection is provided, using recognised legal safeguards where required.
10
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, insurance or regulatory requirements.
As a general guide:
Unsuccessful or general enquiries may normally be retained for up to two years
Booking, payment, contractual and accounting records may normally be retained for six years or longer where legally required
Marketing information is retained until you unsubscribe or we determine that it is no longer appropriate to retain it; and
Information relating to a complaint, accident, dispute or legal claim may be retained for as long as reasonably necessary to deal with that matter.
We periodically review the information we hold and delete or anonymise information that is no longer required.
11
Cookies and website analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function and do not require consent.
Where required by law, analytics, advertising or other non-essential cookies will not be activated until you have given your consent.
You should be able to accept, reject or manage non-essential cookies through the website’s cookie controls.
Further information about the specific cookies used on our website may be provided in our Cookie Policy or cookie settings.
12
Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Alteration
Disclosure
Destruction; and
Misuse.
Access to personal information is limited to people who reasonably require it for their work.
However, no internet-based system can be guaranteed to be completely secure.
13
Children
Our events and services are principally intended for adults unless we specifically state otherwise.
Where a child or young person is permitted to attend an event, we may require information and consent from their parent or legal guardian.
We will take additional care when processing children’s personal information.
Data type
Typical retention period
Enquiry information
Up to 12–24 months
Customer, booking or event records
[Insert period]
Financial and transaction records
Usually up to 6 years (tax and accounting)
Marketing data
Until you unsubscribe or withdraw consent
Website analytics data
[Insert period]
14
Your rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
request a copy of the personal information we hold about you;
Right of access
Right to rectification
Right to erasure
Right to restriction
Right to object
Right to data portability
Right to withdraw consent
Request a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain processing, including direct marketing
Request transfer of certain information to you or another organisation
Withdraw consent where processing is based on consent; and
Raise a concern about how your personal information is being handled.
These rights are subject to certain legal exceptions.
We may need to verify your identity before fulfilling a request.
Exercise your rights
To exercise any of your rights, please contact us at info@satorievents.eu. We may need to verify your identity before responding to your request.
15
Complaints
If you have concerns about the way we use your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
16
Third-party websites
Our website may contain links to other websites.
We are not responsible for the privacy practices of independent third-party websites and recommend that you read their privacy policies before providing personal information.
17
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The current version will be published on our website with the date of the latest update shown at the top.
18
Contact us
For questions about this Privacy Policy or the personal information we hold about you, please contact:
Contact Details
Name: Satori Events
Address: Fragbarrow House, Fragbarrow Lane, Ditchling, BN6 8TP, UK
Email: info@satorievents.eu
Booking acceptance
By completing a booking and making payment, the attendee confirms:
“I have read and agree to the Satori Events Event and Retreat Terms and Conditions.”